The AP Wire Comes Through Again
This story is fucking gold! Be sure to read to the bottom for the "in another case" addition.
Woman Gets Cable Bill With Derogatory Name
By Associated Press
CHICAGO - LaChania Govan said she got bounced around by her cable company when she called to complain. She made dozens of calls and was even transferred to a person who spoke Spanish _ a language she doesn't understand.
But when she got her August bill from Comcast she had no trouble understanding she'd made somebody mad. It was addressed to "Bitch Dog."
"I was like you got to be freaking kidding me," said Govan, 25. "I was so mad I couldn't even cuss."
Govan said the only thing she did to Comcast employees that might be considered rude came after a few dozen calls when she felt she was treated shabbily. "I did tell them, 'You know what, it has to be a qualification to work for your company that you have to be rude,'" she said.
Govan said she talked to a supervisor and he offered her two months free service, which she turned down.
Finally Wednesday, about two weeks after she got her bill, somebody from the company left a message on her answering machine in which the caller apologized.
Comcast officials said it shouldn't have happened.
"We only use the actual customers names on the bill," said Patricia Andrews-Keenan, a Comcast spokeswoman.
Company officials went through the records and identified two people who were involved with the name change and fired them, Andrews-Keenan said. It's unknown why the employees did it.
In another case, Peoples Energy customer Jefferoy Barnes started getting letters addressed to "Jeffery Scrotum Bag Barnes."
"I had no bad words at all. I guess the earliest letter is dated in May and from then on up until now my name has been listed as Jeffery Scrotum Bag Barnes and I have no idea why."
Barnes said he received an apologetic call from a company official. He also has contacted an attorney to determine if he can take legal action.
A Peoples Energy spokeswoman called the letter inexcusable.
posted by Shawn @ 8:34 PM
4 comments
4 Comments:
Hooray for customer service.
Having worked in the Retail enviornment for over 10 years, and taking piles of crap from lots of peeved (but mostly irrational, prickish, unrealistic) customers, I can understand the desire of 'the little people' to get back, but what makes you something other than subhuman is the ability to not actually act on that desire. Glad to see that some asshats lost their jobs over it.
"The first person to hurl an insult, rather than a stone, was the founder of civilization."
But Freud never worked in retail...
that is hilarious. you need to get on the lj bandwagon, though.
But then my "Blogger 4 Life" gut tattoo would look pretty silly.
Plus I don't journal. I blog. Curt can explain the difference.
Also, often my rants are pre-taped.
And the one guy who owns 100% of Incredible Huh?! on Blogshares would get fucked.
But we can still be friends.
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